Can I collect my purchase in person?

Yes, you can contact us to collect your purchase in one of our showrooms. In case you prefer not to move, we have a domestic delivery service through OCA or our private courier.

Does shipping have any cost?

All our shipments within Argentina are totally free. In case you are outside the country, please contact us through sales@damiancolombo.com to know the value of the shipment.

When will I receive my purchase?

Your order will be dispatched in the time mentioned in the product. The delivery times are as follows:

Delivery in CABA:

Your package will be delivered in 24 business hours by our private courier service. It is important to note that during special actions and promotions on the website, processing, shipping and delivery times may be affected. In this case, we will contact you to keep you informed.

Delivery outside CABA

Your package will be delivered through OCA. We will notify you of the tracking number in an email. The delivery time will depend on the period it takes for the courier to reach your destination.

Is shipping time the same as delivery time?

No! Shipping time refers to the number of days that will take us to prepare your order and delivery time means the days it will take for the courier company to reach your destination.

How can I keep track of my order?

You have to enter the OCA website and search for your shipment with the tracking number that we will share with you by email. Please note that sometimes OCA has a delay in registering their packages in the system.

What happens if there is no one to receive the order?

If no one responds at the indicated address, the courier will leave a Visit Notice. In this case, you will have to go to the OCA office that corresponds to your area, with your ID and the shipping tracking number to be able to collect the package.

Can someone else receive the purchase?

Yes, anyone over the age of 14 can receive it.

Do the prices include VAT? (IVA)

The prices shown on each product include VAT (IVA) and other taxes (if applicable).

Can the jewelry be engraved?

Yes, as long as the piece allows it. It is done without any additional cost. Please take into account that when engraving a jewel, the piece is being customized, so this may affect shipping times and does not allow exchange or returns.

Does the jewelry come with a certificate?

Yes, all our jewels have a certificate made by our gemologist or issued by an external laboratory, such as: GIA, EGL, HDR.

Do you make custom jewelry?

Yes, we do! If you have a design in mind, you can access our Custom Jewelry section, so together, we can make your dreamed jewelry come true! If your query was not answered, you can contact us through any of our channels. It will be a pleasure for us to assist you!